"There seems to be a lack of knowledge among sellers about the rules regarding the right of consumers to cancel a purchase," says Matthildur Sveinsdóttir, an expert at the Consumer Agency.

The Consumer Agency has made five stores make improvements to their websites within two weeks. If the stores do not comply with the Consumer Agency's recommendations, daily fines of ISK 20,000 will be imposed on them until improvements are made. The stores in question are Úngfrúin góði, Herrafataverslun Kormáks & Skjaldar, Penninn, Skór.is and Húrra Reykjavík.

These actions by the Consumer Agency are the result of the European Union's harmonized inspection of the websites of shops that sell clothing, furniture or electronics. This inspection is carried out every year, but it does not matter what kind of shops are inspected each time, according to Morgunblaðið today.

Article by mbl.is

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